We have APIs and provisioning services so that you can easily hook this into your employee on-boarding workflow. Since we already have a consumption-based billing model, customers only pay for what they use – on a per minute basis to deliver calls to or from the PSTN. We decided to simply add the ability to place and receive a call directly from the Amazon Chime application. It’s a straightforward requirement, but to do this, IT administrators are paying monthly subscription fees regardless of use. They are paying hefty seat fees for multiple business calling features, when in reality, most of their users have three basic requirements: 1) place and receive a call, 2) voicemail, 3) send and receive SMS text messages from their business identity.
#Amazon chime business calling volumes free
How do we make communication simple, cost effective, and friction free for our customers? Customers are tired of juggling multiple applications for placing and receiving calls, and joining conference calls. The second use case is Business Calling, where we enable PSTN calling directly from the Amazon Chime app. Our cost basis will save customers between 40 to 50 percent from a total cost of ownership perspective. If a customer’s voice infrastructure is hosted in a data center provider like Equinix, it’s a simple public Direct Connect to the Chime service and then we will route calls regardless of what the capacity needs are on a pay-as-you-go pay per minute basis.
They must sign expensive, long-term service agreements, and pay for network capacity that they are not using, all to optimize where they are spending money. We do this through a global network of PSTN providers and offer the service to customers with a pay-as-you-go model.Įnterprise customers with on-premises telephone systems and PBX’s typically have to contract with multiple carriers. Voice Connector enables a customer who may have an extensive deployment of private branch exchanges call to connect to the PSTN using an Internet connection or AWS Direct Connect (another AWS service that makes it easy to establish a dedicated network connection from your premises to AWS).
#Amazon chime business calling volumes drivers
When we talk to enterprise customers, they tell us that one of their biggest expense drivers is the simple need to connect to the PSTN. These two services address a costly aspect of voice communications for our enterprise customers. Today we are launching two new features that enable our customers to migrate telephony workloads to the cloud, Amazon Chime Business Calling and Amazon Chime Voice Connector. Voice Connector lets you keep your existing on-premises phone system, and simplifies your voice network administration by letting you use the Internet or AWS Direct Connect to connect to the PSTN.įor today’s blog, we talked to Sid Rao, Amazon Chime General Manager to get his perspective on bringing Voice Connector and Business Calling to customers, followed by a walk-through of the Voice Connector set-up for IT Admins and the Business Calling experience for end users. With the release of Amazon Chime Business Calling and Amazon Chime Voice Connector, that day has arrived! Business Calling enables calling to and from the PSTN directly from your Chime mobile, desktop, and web applications.
After the initial launch of Amazon Chime, one specific question that we were frequently asked by our customers was if Chime would one day support letting users connect directly to the public switched telephone network (PSTN).
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